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Hotel and hospitality business require you to provide excellent service to hotel guests. While providing the necessary hotel appliance and amenity, Creade will also give some specific advices to customers for starting a hotel business. You need to start well-trained staff, understand the needs of hotel guests, ensure their satisfaction and keep them coming back to the hotel.

Opening a hotel business is tricky, so you must have a certain level of management knowledge and foundation:

Know Your Target Market

There are numerous of hotels and how to effectively target the most appropriate types of tourists or guests for their establishments. Every hotel guest can have their own needs and preferences, which must be considered for quality service. There will be covering 3 target markets you can or should focus for a hotel business.

  • Families and Groups: Hotels can offer group bookings and discounts as well as having parties for special events. Show your guests the family-friendly amenities on your website.
  • Young Travellers: Most of the younger people more concerned a free Wi-Fi in hotel room, because it allows them to take picture and selfie and direct post on their social media. Excellent hotel amenities can follow the trend to attract young people to your establishment.
  • Solo Travellers: Normally they are business people, worker, backpacker to find a place for overnight purpose. For many solo travellers, safety is more important especially female travellers. 

Hire Right Employee

Hotels need good staff members to maintain its service quality. Every hotel guest will expect positive experience, hotel managers should encourage positive employee morale throughout the environment. Maintain good communication with staff and they need specific feedback to do their jobs as expected without excessive oversight. Staff should report any challenges and problems that they experience throughout the hotel, it will help managers to correct mistakes before hotel guests notice them.

Hotel Business Budget & Revenue

Before opening a hotel, you must think about your budget for buying hotel appliances, hotel amenities, cost of renovation, site location, price of land, software programmes to run the hotel business, etc. Hotel appliances and amenities such as hotel safe, kettle, hair dryer, hygiene dispenser, tray and amenity box must also include in the budget. Therefore, hotel manager must clearly know how to improve or maintain the revenue by charging rooms, food sales, beverages sales and so on.

Hotel Location

Hotel site location goes straight to the point that the most likely potential guests of the hotels are travellers and vacationers. In addition, analyze your competitors are around your hotel area. Distinguish your hotel with competitors with providing attractive designs, stylish hotel amenities, improve the appearance of hotel etc.

Always Follow Up With Travel Trends

There is a massive change in Malaysia’s travel trends after the pandemic period. People have started to be concerned about public health, hygiene problems, and hotel cleanliness. These help hotels avoid bad reviews from guests Many offices already allow their employees to work from all over the world. This is what we call “workation trends”.

Being a part of the hotel and hospitality industries, long weekends are always something guests are looking forward. Hotels can utilize the holiday travel season to offer exclusive packages for hotel guests.